FAQ

This section provides information to the most frequently asked questions. (April 1, 2023)

[Q1]  I enrolled in a doctoral course in Japan in 2014 or later, but I am not sure if my JGRAD account is issued.

[A1]  If the university to which you belong/belonged to the doctoral course you enrolled in 2014 or later is in the list of member university, you may apply for web registration to confirm your account. If there is no duplicate account, you will be notified of the issuance of an account. If you already have an account , NISTEP or the JGRAD management team will contact you regarding your existing account. Alternatively, you can contact us using the JGRAD web inquiry form or the JGRAD support email address (jgrad-support@hr.nistep.go.jp), to confirm whether or not an account will be issued. It will be easier for us to confirm your account if you indicate "your name", "name of the university", "year of admission to the doctoral course", and "student ID number of the doctoral (later) course.

On the other hand, if your university is not listed in the list of member university, NISTEP did not issue you a JGRAD account unless you had consent JGRAD account issurence after the surveys through the university office. As of April 2023, if you have not consented to JGRAD registration after responding to "Academic Year 2022 Survey on Situation of Financial Assistance to Doctoral Students" or "Academic Year 2022 Survey on Career Awareness and Financial Assistance to 1st year of Doctoral Students" conducted in the winter of academic year 2022, your JGRAD account has not been issued. If you belong/belonged to non-member university, NISTEP cannot accept your registration with JGRAD at now.

 

[Q2]   I remember receiving a JGRAD account issuance notice, but I have never logged into JGRAD and have forgotten my initial login ID and password on JGRAD. How can I find out my initial login ID and password?

[A2]   You can contact us using the JGRAD web inquiry form or the JGRAD support email address (jgrad-support@hr.nistep.go.jp). It will be easier for us to confirm your account if you indicate "your name", "name of the university", "year of admission to the doctoral course", and "student ID number of the doctoral (later) course.

 

[Q3]  I have a JGRAD account, but I cannot log in to JGRAD. How can I log in to JGRAD?

[A3]  For the first login to JGRAD, please use the initial login ID and password you received from the university office or NISTEP. If you forget your password, you can reset your password using your registered main e-mail address. If you still have trouble or problems logging in, please contact us at jgrad-support@hr.nistep.go.jp.

 

 

[Q4]  What should I do after logging in to JGRAD for the first time?

[A4]  After completing the activation of your JGRAD account, click on the "Profile button" on the left side of the screen and fill in your basic information and other information that you can write. If you have completed graduate school, or if there are any changes in your career information, etc., please revise your information.